Customer Care
Everything you need before and after your purchase.
From warranty and delivery to ordering assistance, our team is here to help.
Premium Quality Materials
Every CAMVERO timepiece is carefully inspected before shipping.
Dedicated Customer Support
Our team is available to assist before and after your purchase.
Secure Packaging
Every watch is delivered in premium protective packaging to ensure it arrives safely.
Islandwide Delivery
Fast and reliable delivery throughout Sri Lanka.
6-Month Limited Warranty
Every CAMVERO timepiece is backed by a 6-month limited warranty covering manufacturing defects under normal use.
The warranty includes
- Manufacturing defects
- Movement-related faults
- Crown defects
- Hand alignment issues
- Manufacturing assembly defects
The warranty does NOT cover
- Accidental damage
- Water damage caused by misuse
- Scratches and cosmetic wear
- Battery replacement
- Damage caused by unauthorized repairs
Delivery Information
- Free islandwide delivery across Sri Lanka
- Orders normally delivered within 2-5 days under normal conditions
- Carefully packed in protective packaging
Returns & Exchanges
Customers may request a return within 3 days of delivery.
The watch must be unused, unworn, and returned in its original condition. The original watch box, packaging, accessories, and documentation must be returned.
Products must not show signs of wear, damage, scratches, modification, alteration, misuse, or tampering. CAMVERO reserves the right to inspect the returned product before approving a return. Refunds or replacements are processed only after the returned item has been received and inspected.
Damaged on Delivery / Defective Items
If the product arrives damaged or has a suspected manufacturing defect, please contact CAMVERO promptly. These situations will be handled separately from ordinary change-of-mind returns.
Craftsmanship & Specifications
Every CAMVERO timepiece is carefully selected, inspected and tested before dispatch to ensure a premium ownership experience.
Specifications
Product Care
- Avoid exposing the watch to hot water or steam.
- Suitable for everyday splashes and rain.
- Not recommended for swimming, diving or showering.
- Clean the case and bracelet with a soft microfiber cloth.
- Avoid strong impacts and harsh chemicals.
- Replace the battery only through a qualified watch technician.
Quality Assurance
Every CAMVERO watch undergoes a visual quality inspection before shipping. Each order includes:
- Premium Presentation Box
- Thank You Card
- Protective Packaging
- Quality Inspection before Dispatch
Frequently Asked Questions
Need Assistance?
Our team is happy to answer your questions before or after your purchase.